Frequently Asked Questions

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Please explain the steps involved in a hire.

1. Decide upon a castle, booking date and preferred booking time.(It is advisable to have a second castle and/or date in mind in case your first preference is booked out).

2.To book, either

a) use the on-line Booking Form, or

b) phone 0438 084995.

3. Once your booking has been confirmed, you will be sent a rental agreement (by mail or e-mail). The rental agreement contains information such as your booking details, hire cost, deposit required, conditions of hire, and safety instructions. 

4. Check that your booking details are correct and return a signed copy, with the deposit, to Star Jumps Castle Hire to secure your booking.

5. We will contact you (by e-mail or phone) to let you know when these have been received.

6. The day before your booking we will contact you by phone to confirm the following day's delivery arrangements.

7. At least 30 minutes prior to your booking the deliverer will arrive.

8. The deliverer will collect the balance, provide you with a receipt, and ask you where you would prefer the castle to be set up.

9. Once the castle is erected the deliverer will spend approximately 10 minutes providing you with verbal safety instructions.

10. The deliverer will leave.

11. At the end of your booking time, the deliverer will return to clean and pack away the castle. This will take approximately 30-45 minutes.

Are the castles available for hire any day of the week?

Yes, the castles are available for hire weekdays and weekends, including public holidays. A surcharge is applied on a few days of the year (eg Easter Sunday, Christmas Day, New Years Eve) due to extra staffing costs. For more details on the cost of hire on these days, please phone 0438 084995 or e-mail info@starjumps.com.au

Do you deliver to all areas?

Yes, we deliver to all metropolitan areas. Delivery is free for the first 20km from our base in Kwinana. Beyond this, the delivery fee is calculated according to time and travel costs (see Delivery Fees). Up to 35km from our base, the delivery fee is waived for 6-hour hires. We intend to establish more branches in the near future to eliminate the need for the delivery fee. 

To calculate your distance from Kwinana visit  http://perth.citysearch.com.au/search?type=map_search, and type your address and the Star Jumps address (Dawkins Ct Kwinana) into Get Directions.   For your convenience, you will soon be able to find out the delivery fee specifically for your suburb on this web-site (we are currently developing the necessary database).

For areas outside the metropolitan area, we will gladly deliver to anywhere in the state, provided we can arrange the staff to do so. A delivery fee is calculated based on time and travel costs (and in some cases, accomodation). Please phone 0438 084995 or e-mail info@starjumps.com.au and we will provide a quote.

Do you require a deposit?

Yes, we request a 20% deposit to secure the booking. The deposit is fully refundable if you decide to cancel more than 10 days before the booking, or if cancellation is necessary on the day due to poor weather. In the case of poor weather (eg rain, windy conditions) we will contact you on the morning of your booking to discuss whether you wish to proceed with the castle.Provided you decide prior to the deliverer leaving to deliver your castle, your deposit is fully refundable.

 

How do I book?

You can book by using our on-line Booking Form, phoning 0438 084995, or e-mailing info@starjumps.com.au.

Do you have insurance?

Yes, we have public liability insurance to the value of $10 million, and will gladly provide you with a copy upon request. If you plan to have the castle set up in a public domain, such as a park, the local council will want to sight the insurance policy. Please advise us and we will ensure that a copy is sent to the council.

Please note that the insurance covers accidents and injuries caused by equipment failure or incorrect installation. It is your responsibility, as the hirer, to ensure adult supervision of the castle at all times. We will provide verbal safety instructions to the nominated supervisor upon delivery.

Is there an age limit?

No. In fact this is one of the unique features of our castles. Even adults can have a bounce! Whilst you most definitely should not allow adults or older children to bounce while smaller children are in the castle, a parent can certainly go in the castle to accompany their young child.

Only children of similar age group and body size should play in the castle at the same time. This may require grouping children into similar age/size and allowing each group to play in the castle for a certain amount of time. 

The number of occupants allowed at a time is dependant on age group and body weight. Each of the castles is clearly marked with the maximum allowable number of occupants, and you will also find this information in Castles. If you are planning a large function, particularly a public event, we recommend supervision by a Star Jumps supervisor. Our supervisors are experienced in crowd control and organising appropriate age groups.

Are your castles clean?

Yes, they are vacuumed and cleaned with an antibacterial solution after every hire. 

Do you provide instructions?

Most definitely. Upon booking, a rental agreement will be sent to you which contains a list of safety instructions for you to read prior to your booking day. Upon delivery, you will be asked to nominate a supervisor who the deliverer will provide verbal safety instructions to, and will point out the written instructions found on each castle. Factors such as wind speed and what to do in the unlikely event of a power failure are also covered. These instructions take about 10 minutes and are mandatory. 

Can you supervise the inflatable?

Yes, we can provide supervision of the bouncy castle if you wish. The charge is $30 per hour per supervisor (minimum 4hrs). Most people prefer to supervise their own backyard party, but for larger events we recommend supervision by a Star Jumps supervisor to ensure a safe, smooth-running event. 

What happens if it rains?

All of our castles have a rain cover. We always warn people that rain can still enter the castle if blown in by the wind and this may make the jumping surface slippery. If this does occur, we suggest vacating the castle during the rain shower and playing an indoor game until the shower passes. As soon as the shower passes, hand each child a towel and they can have fun drying off the jumping surface (the kids usually find this part of the fun!) before resuming bouncing.

If the forecast is for heavy, prolonged rainfall you may prefer to cancel the booking, in which case we will gladly refund your deposit.  We will always phone you the day before your booking to confirm the next day's delivery arrangements - if showers are forecast, we can discuss what you may like to do. You can even leave the decision until the morning of the booking, provided you give us notice of cancellation before the deliverer leaves to deliver your castle.

Rest assured that in most cases, Perth weather is such that any rainfall is usually intermittent and thus cancellations are rarely necessary. The kids always have a ball, even if jumping is interrupted for a short time. A bouncy castle is a great source of entertainment, particularly in the winter months, as the guests are guaranteed to keep warm, and can release much of the pent-up energy from days indoors!

Can the castle be set up indoors?

Yes, the castle can be set up in a hall, clubroom, gymnasium, or a similar venue with sufficient space, and is a great idea for the winter months. Sandbags are used to anchor the castle. You will just need to check that there is sufficient floor space, and that the ceiling is high enough. See castles to check the dimensions of each castle.